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Frequently Asked Questions ... or how stuff works!

How to Confirm an Event Registration

If:

-        you have registered for an event you will be sent a confirmation email,

-        an event is already full you will be notified that you are on the event's waitlist,

-        you wish to review or confirm your registtraion you can do that on the website 

B.     Confirm Registration via web site:

1.     Go to www.vintagecharacters.ca

2.    Click on the picture of the person above the word “Cart” on the top right of your screen.

3.     Enter your email address and your Society of Vintage Characters password. 

4.     Click on the words “View Profile” on the top right of your screen
    5.     If you are asked to enter your password again, fill it in if it’s not already filled in, and click on the box beside “I am not a robot” and click on Login. 

      6.     Click on My Event Registrations


      How to Cancel Your Attendance at an Event

      For a detailed explanation of the process with visuals  - Tips - FAQ Cancelling.pdf

      If:

      -        you have registered for an event,
      -        and have received a confirmation that you are registered,
      -        and you cannot attend, please do one of the following:

      A.      Cancel via event email:

      1.     Go to your event attendance confirmation email

      2.    Go to the paragraph that says “To review your registration details…” and click on the blue highlighted link that says registrations detail page.

      3.    This will take you straight to your registration and you can click “Cancel Registration”. 

      4.     You will be asked if you’re sure you would like to cancel.  Click Cancel Registration. 

      OR

      B.     Cancel via web site:

      1.     Go to www.vintagecharacters.ca

      2.    Click on the picture of the person above the word “Cart” on the top right of your screen.

      3.     Enter your email address and your Society of Vintage Characters password. 

      4.     Click on the words “View Profile” on the top right of your screen
      5.     If you are asked to enter your password again, fill it in if it’s not already filled in, and click on the box beside “I am not a robot” and click on Login. 
      6.  Click on My Event Registrations

      7.     Click on the word Confirmed under the event you wish to withdraw from:

      8.     Click on Cancel Registration.  A box will pop up asking you to confirm you are cancelling, and click on that button.  It may take a moment, but eventually the site will say the event has been cancelled:

      OR:

      C.     Cancel via email

      If neither of those options work, please email for assistance to vintagecharactermembership@gmail.com


      What Happens If You Cancel a Registration

      While many events do not have a cap on the number of members that can attend, when an event has a limited number of spots that are available it will be stated and include a reference to the cancellation procedure as follows:

      “If you register and then have to cancel for any reason there may be a cost associated with the cancellation. You can view the Cancellation Policy and Procedures here (link).”

      "Cancellations made less than 48 hours before an event will incur a cancellation penalty.”

      Each event posting will list a date by which you must cancel if you can’t attend the event after registering. You may cancel thru the website up until this date. Cancellations after this date should be made directly to the event host and we request that members cancel as soon as they know that they cannot attend. Last minute cancellations cause real difficulties for the event host.

      Once you sign up for an event you will receive an email before the event confirming your registration and an additional email notification approximately one week prior to the event.

      Each event also will identify if there are special considerations for the event that members should be aware of before deciding to register such as it being an outdoor activity, lots of walking, etc.

      Our bylaws include a statement that “All members are expected to exercise diligence and make sound judgments in deciding which events to attend. All members should take into consideration their health limitations.”

      For outdoor events members should be prepared for inclement weather and recognize their own limitations.


      How to Remove Yourself from an Event Registration

      For a detailed explanation of the process with visuals  - Tips - FAQ Cancelling.pdf


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